At Betstar Exchange Casino our goal is to make your gaming experience fun and exciting, while supporting the principle of responsible gaming and believing this form of entertainment should be enjoyed with moderation and awareness.
We recognize the existence of gambling disorder, a condition marked by a strong dependency on gambling, difficulty limiting the money or time spent playing, and potential harmful consequences not only for the player but also for their loved ones.
That is why we provide tools that limit, reduce or stop our members’ gambling activities at their request. Each player has the option to:
- Choose to suspend gambling for a defined period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
Requests to reduce a deposit limit or to freeze an account will be applied as soon as they are received. However, increasing a deposit limit requires a 7-day waiting period. It is important to note that our staff have no control over these limits, which means they can only be changed or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Am I betting increasingly larger amounts of money to achieve the same level of excitement?
- Do I hide from loved ones the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or broken a relationship with a loved one?
If you answered Yes to most of these questions, it would be time to consider using our tools to set limits or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also available if you would like to talk to us about any gambling-related issues. We will listen without judgment and will do our best to provide you with all possible solutions and assistance. Feel free to contact us via live chat or by email at [email protected].
