1. Introduction
1.1 Betstar Exchange Casino reserves the right to modify the terms and conditions at any time without prior notice. These terms take effect upon their publication on this page and do not operate retroactively with respect to bonuses and promotions. It is the responsibility of the user to review these terms and conditions and refer to them regularly. Any deposit or play on Betstar Exchange Casino implies that the user accepts these terms.
2. Account
2.1 Opening an account is necessary in order to play for real money on Betstar Exchange Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries or regions that are not available in the registration form cannot create an account nor play on Betstar Exchange Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, telephone number, payment method (debit or credit cards). If our security system detects identical information across several accounts, this will be considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a shared network (dormitories, hostels, etc.) or from the same household, we strongly suggest they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "telephone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure they are the sole person able to access their account by keeping their login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 The player is advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including at least one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or those that praise terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account management fees of 5 INR per month on any inactive account with a positive balance. In this case, such fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds from their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid identity document (passport, driving licence or national identity card).
- A proof of address issued within the last 3 months in PDF format showing the client’s full name and address. Considered proofs of address are bank statements, payslips, water, gas, electricity bills as well as fixed line/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT codes.
If the user is unable to provide one of these supporting documents, they must inform customer support.
3.3 All Betstar Exchange Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods and compliance with our Terms of Use. If the player does not meet the required deadlines to verify their account, Betstar Exchange Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the allotted time following the instructions. Each link allows the upload of one document only.
3.6 The information on the submitted documents must match the information provided by the player when creating their Betstar Exchange Casino account. The player undertakes to inform customer support of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure to submit a complete file containing authentic, readable and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by an extraordinary and unusual situation.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Betstar Exchange Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process the various financial transactions, and therefore agrees to be directly bound by the general terms of use of such partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the full name of the holder of the Betstar Exchange Casino account.
4.5 The list of available payment methods may vary according to the company’s decision and/or according to the player’s geographic area.
4.6 By choosing to gamble real money on games of chance, the user accepts the potential risk of loss.
4.7 Bets and deposits made on the site may be subject to refunds under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper payment processing, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one originally requested. Withdrawal requests on non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In that case, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of winnings from a free sign-up bonus, for example), any balance exceeding the authorised maximum amount will be cancelled and removed from the account.
5.9 Any withdrawal request will cancel active bonuses in progress, including unactivated free spins (see Bonus General Terms).
5.10 If one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any amount of bonus or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel part or all of the funds in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and funds retention).
5.13 It is the player’s responsibility to inform themselves about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for using bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use proper and respectful language in interactions with members of the Betstar Exchange Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Terrorist Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws in India and must, in this respect, exercise due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to carry out public record searches and perform checks to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be permitted to continue to use their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to discharge our due diligence obligations because we have not received the information required from the player or because we are unable to verify their identity, no activity may be carried out on the account and the account will be frozen and/or closed. In such a case, we will return any deposited funds held in the account at the time of the freeze and/or closure, unless we are required to delay or withhold payment of all or part of the player's funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documentation reasonably required to enable us to fulfil our obligations. Any communication to provide information/documentation should not be considered as a final communication in this respect.
8.6 If we become aware of or suspect that the information provided by the player is materially false, we will cancel the registration and take any other action that we may be required to take under law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the amount and the desired period. Once registered and when such limit is reached, the player will not be able to make further deposits until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their ability to access their gaming account for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will then be frozen and no transactions may be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.betstarexchangewithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted via our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Recording of personal data
Betstar Exchange Casino ensures that our players' personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory duties or recommendations. This enables us to provide our players with a safe and user-friendly playing environment. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review where it is consistent with our legally binding duties or obligations. Betstar Exchange Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is retained securely in accordance with legal requirements for data security and retention. Under applicable Indian laws and regulations, Betstar Exchange Casino is required to maintain a secure online register of all registered players. In addition, Betstar Exchange Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or account closure. Betstar Exchange Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Betstar Exchange Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to a player's personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.betstarexchangewithdrawal.shop cannot function correctly if cookies are disabled.
Communication
Betstar Exchange Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the e-mail or by replying "STOP" to an SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to submit any complaint and/or report any malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In the event that a bet is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Similarly, any stake placed cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and referred to management where necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site resulting from unforeseen circumstances or causes beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability for violation or breach of applicable law. Otherwise, we reserve the right to reject your account registration or to deactivate your account. Furthermore, players declare that they are not residents of the United States and its territories or of India. Betstar Exchange Casino also prohibits persons located or resident in certain jurisdictions.
13. Account Closure and Withholding of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 working hours, where possible.
13.2 Betstar Exchange Casino reserves the right, at its sole discretion, to permanently deactivate your account at any time and for any reason. In such case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the full balance at once, due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real money balance on your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we retain those amounts for the reasons stated above.
13.5 In addition, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance under any of the following circumstances :
a. If you have more than one active account with Betstar Exchange Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside ;
e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play on your account ;
f. If you have not played solely for your own personal entertainment (that is, you have played professionally, with the intent to exploit our bonuses or in collusion with one or more other players as part of a club, group, etc.) ;
g. If you have disputed one of the deposits made with your credit card or any other payment method available associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) designed specifically to beat Betstar Exchange Casino, increase your chances of winning or if you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any game manipulation such as using the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage of the items listed but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the circumstances mentioned above.
14. Refunds
14.1 Refunds are in addition to a customer's consumer rights under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are held in segregated bank accounts separate from business accounts.
14.3 After lodging a dispute concerning a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until an accurate and satisfactory conclusion can be reached.
14.8 In case of an agreed refund, the amount returned will faithfully reflect what is due to the player and will be proportional to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Where possible, refunds will be made by the same method used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints handling policy. (see 11. Complaints)
14.15 Where possible, the timeframe/period between a refund request and resolution, approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
